FREQUENTLY ASKED QUESTIONS

The outstanding balance will be paid upon delivery of your car. Yor credit card number will be kept for guarantee. The reservation will be confirmed through a reply e-mail. The will be No charge until 7 days prior your arrival. In the event of cancelling 7 days or more prior to your arrival date, no cancellation penalties will be incurred. Any cancellations made less than 7 days prior to arrival date, a penalty charge equivalent to 20% of your booking value will be incurred. If you do not show, you may be charged 100% of your booking value. The outstanding balance will be paid upon delivery of your car. All payments are processed in Greece by Greenways Rent a Car. Your credit card statement will reflect this.

 All local taxes and VAT are included in the final prices.

Third party liability insurance    -     Included

Insurance policy is limited for bodily injuries to third party up to 500.000,00 Euro. Insurance policy is limited for property damages to third party up to 100.000,00 Euro.

Collision damage waiver insurance (C.D.W)   -  Included

Collision damage waiver insurance means that Greenways car is insured towards collision damages also caused by the renter, but with an excess amount to pay. The excess amount for collision is 400,00 Euro for groups A, B & C and 600,00 Euro for all the rest groups.

Personal accident insurance (P.A.I)   -  Included

Covers the driver and passengers with the following amounts respectively: Driver loss of life, total permanent disablement, partial permanent disablement up to 15.000,00 EuroDriver medical expenses up to 300,00 Euro. For all rest passengers loss of life, total permanent disablement, partial permanent disablement  up to 500.000,00 Euro

Full damage waiver insurance (F.D.W)    - Optional

The renters responsibility of collision damages can be waived by signing and paying a daily fee of 9.00 Euro per day.

Regardless of whether F.D.W. has been accepted or not, the renter is liable for the full repair of any damage that may have been caused to the underside or to the wheels and tires of the car, or if the damage was due to violations of the Greek Traffic Law.

Wheels and tires insurance   -  Optional

It is offered at an extra charge of 3.00 Euro per day, covering all the wheels and tires damages on Greenways car.

In order for the insurances to be valid, the vehicle should not be driven under the influence of alcohol or any type of drug.

In case of any accident to the car you must immediately contact Greenways office (Call center: 0030 69733 26000) as well as the police (Telephone 100).

It is mandatory for the client to fill in the police report otherwise the insurance becomes invalid.

The vehicle should not be moved from the sense of the accident before local authorities arrive.

Driver must be registered on the rental agreement.

The vehicle should not been driven by unauthorized driver(s) from Greenways, otherwise all insurances will be invalid and the renter will be fully liable for the damages financially. 

In case of breakdown please contact Greenways technical base at 0030 28310 72440.

All complains/problems must be reported locally and immediately. This is in order for Greenways to be able to provide the best possible service. We will not accept any complains received after the drop off date.

Reservations can only be confirmed according to the vehicle category and not according to the car model. If the booked vehicle category is not available, Greenways will automatically upgrade to a higher vehicle category without any extra charge.  The named cars serve as typical examples for the size and performance of the vehicle category. Greenways cannot accent responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival. If you are dissatisfied in any way with the standards or size of your booked car, please report to our representative locally.

Please email us at info@chaniacarrentals.com and we will respond to your query as soon as possible.

Break down assistance is included all around Crete. Our staff will advice you for all the numbers and contact details at the time of rental.

Our desk & parking is located opposite the arrivals hall of Heraklion airport inside the car rentals parking area. To pick up your car, please come and find us there.

A member of our staff will wait for you in arrivals hall holding a sign with your name written on.

Yes of course. We supply to our customers baby and booster seats free of charge. Please indicate in the "additional comments" field on your booking the age of your child-en.

Yes. Please call our head office, before your rental expires. Our head office telephone number will be on the rental agreement.

A member of our staff will be waiting for you right outside the ferry you traveled to Heraklion or Chania port, holding a sign with your name written on, so that you can recognize him/her.

Yes. We have a fully secure site. Megalonissos Car Rentals use SSL certificate from GeoTrust, the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation. Megalonissos Heraklioncarrental.com website offers secure communications by encrypting all data exchanged to and from the booking form on the website. Because of this you can pass your credit card and personal details through our real time reservation system with confidence. We follow strict guidelines as to our client’s privacy and adapt high standard secure measures to insure all data proceeds safely.

Yes. Please choose from the main menu your hotel location and write the name of your hotel in the "pick up request" field of your reservation. Our staff will meet you at the reception of your hotel.

Yes. All our car rental rates include Collission Damage Waiver (CDW without excess/deductible), Third party liability insurance, Personal accident insurance, Wheels and tires insurance, Fire and theft insurance, unlimited kilometres, taxes, road assistance, road map of Crete.